Charting the ‘call to contact’ journey
Thirty years ago, the customer service department was typically a binary play, handling posted letters or complaint forms and telephone calls. Twenty years ago, that world started to evolve, with...
Thirty years ago, the customer service department was typically a binary play, handling posted letters or complaint forms and telephone calls. Twenty years ago, that world started to evolve, with...
Energy price hikes have hit the data centre industry hard. While a lot of investment has gone into energy efficiency, there’s no escaping the core requirement of a data centre: to power the...
IT transformation is a long process that affects all areas of your tech infrastructure.—and your business. Companies must examine how their systems, networks, and business policies mesh to ensure...
IT transformation is hard. You replace slow and error-prone processes in your business with more efficient technology to create more scalable and automated digital workflows. Yet you’re still not...
With energy prices sky high, energy efficiency is now ever more crucial. After all, you don’t want to pay for more energy than you need. Working with a sustainable data centre can help ensure your...
Cloud projects are complex and unique, with many moving parts and stakeholders. It’s why many companies turn to a cloud consulting company for help. With the right approach and guidance, they can...
Modern technology is constantly evolving, and there are always new opportunities to delight customers and staff by equipping them with new and improved digital resources. It can be daunting to take on...
Since digital transformation projects change your business from the ground up, it’s not surprising that many efforts fall short. McKinsey found that less than 30% of digital transformation projects...
The PSTN Switch Off means that by 2025 BT Openreach will switch off the traditional, copper-based telephone network and from as soon as December 2023, you won’t be able to purchase any new ISDN or...
Firewalls have long been an essential part of any WAN, hosting and/or infrastructure design. But against a rapidly changing digital threat landscape, there have been changes in recent years, one of...
If you’re responsible for an IT setup then a firewall (or even more than one) is essential to keeping your data protected against cyber attacks. But what actually is a firewall and how does it...
Vulnerability scans are to enterprises what health checkups are to people; they’re proactive check-ins on a system’s health to ensure it stays in tip-top running condition. For companies, a...