Customer Service. It's so important to a business like ours, so we hold an annual client feedback survey to get an overall feel for how we're performing as well as giving clients another opportunity to praise or criticise any aspect of our performance.
Here are the headlines for 2015:
- 97% of our customers would recommend us
- The top reasons organisations choose 4D are: our location in Surrey, UK, our costs and customer service levels
- 89% of clients voted the purchasing process as good or excellent
- 80% voted 4D good or excellent value for money
- 96% voted us good or excellent at network communication
- 95% voted our technical assistance as good or excellent
- 92% voted our customer communications as good or excellent
Please note: results reflect the responses of 96 respondents. Responses were collected over June & July 2015.