Originally founded as a web development company in the early Noughties, Marotori quickly found a demand for web hosting amongst its niche client base that required an intensive level of support. It was in these early days that Rob Thomson, director at Marotori, came across David Barker, founder and technical director at 4D. The relationship started with one rack.
By moving over to the cloud the biggest risks to our business, such as having a hard disk fail, have been removed.
4D offers great support, ranging from our account manager right through to third line support where I can work closely with the guys to fix any problems quickly and effectively."
Marotori are a hosting company that has grown out of servicing its clients’ needs. The business provides niche market hosting facilities for clients and partner companies.
Why they work with 4D
Originally Marotori were hosting out of a data centre in Maidenhead, but being based in Guildford the location was simply too far away. 4D had just been set up by David Barker, and although the business was relatively new to the market, moving to a better location was critical to our business. We liked and trusted what we heard and decided it was worth the move.
Helping our long-term customers grow is exactly what we aim to do at 4D, and we're very happy to have supported Marotori as they adopt new technologies."
Adopting the cloud
One of the biggest challenges we’ve faced over the years as a business has been with the hardware. It’s a tough call to make as there’s a lot of profit to be made in providing the hardware to customers as well as the hosting services but it requires a substantial investment. We made the decision to migrate approximately 80% of our business over to 4D’s cloud platform last year. Everything with the migration went perfectly. The team rolled outthe servers needed very quickly and although we came across a very odd network issue they were able to locate the obscure Ethernet card that was causing the problem and debug it within a few hours. By moving over to the cloud the biggest risks to our business, such as having a hard disk fail, have been removed. What’s more with this migration we’ve been able to consolidate our rack equipment down from three full racks to just over one.
Location, location, location
When we originally started the business we were just using rack space and transit but when we moved to 4D our requirements evolved into much more. The initial onboarding was absolutely painless and the team quickly demonstrated their technical competence by debugging an initial connectivity issue. Since then we’ve built an excellent relationship with the technical team who have always been prompt to respond when problems have arisen.
Growing with 4D
At the moment we have to maintain some racks due to the nature of some of our financial service clients however, in the long term we will be moving to a pure cloud environment. When every solution that has been required has been delivered on time and in budget with excellent after care then it makes perfect sense.