In early 2016, M9 Group set out to find a new supplier to meet their disaster recovery needs. They selected 4D and established a relationship that has exceeded all expectations, evolving into an outstanding partnership built on knowledge, skill, and trust.
4D quickly established themselves as a partner of choice rather than a supplier. The commitment and skill of the entire team has been a significant asset to M9.”
Founded in 1999 and based in London and Kuala Lumpur, M9 is a trusted managed services provider. Providing services across mobile and desktop to the data centre, the business offers managed services, hosting, software, SharePoint solutions and unified communications to its 80+ customers in the UK and beyond.
Why they work with 4D
The team at M9 believes that technology should be empowering and straightforward. The business also recognises that customers need more than a water tight SLA, they also require the right level of support with challenges such as GDPR, as well as ever-increasing security threats.
With this in mind, M9 is on a mission to ensure that every customer and user receives the real-time support and service that reflects the demands of the digital age; support that not only meets but also exceeds their expectations for an instant response.
M9 has focused on training its engineers to fully understand what customers do as opposed to simply focusing on the technical aspects of clients’ needs. With this approach, the M9 team can guarantee that the service provided is 100% reliable and appropriate.
4D is a great fit for M9, not only from a skills and knowledge point of view but also from a cultural one too.”
One fundamental element of that reliability is ensuring that M9 provides its customers with the best data centre and, in turn, the most resilient service in disaster recovery. With that in mind the business selected 4D Data Centres, in early 2016, for disaster recovery at 4D Surrey.
What M9 have to say
Grant Ingram: “We knew exactly what we were looking for in a partner. We had a resilient data centre in place but needed to add a sound disaster recovery capability to our offering. The initial attraction was that 4D offered good value for money but it soon became apparent that the people at 4D care too. As a result, they have quickly established themselves as M9’s partner of choice rather than just another supplier. The team at 4D, from the directors through to the engineers, take an interest in our business and how they can help us to progress. Their commitment to M9 and the skill of the entire team has been a significant asset to our business.”
Effective IT management is key to ensuring that an enterprise can thrive. By ensuring that their service is uninterrupted by technical problems that could severely affect business continuity for their clients M9 has found a partner that is not only committed to them as an organisation but also to their customers too.