Because we understand that technical issues can vary from something as simple as hot swapping a hard disc to the detailed investigation of a troublesome firewall, we provide three levels of Ad Hoc Technical Support.
|Level of Service||Scope of Service|
|£80 per hour||
Resetting of an operating system
Resetting of hardware
Replacement of components
Installation/removal of hard drive
Provision and installation of patch cables
Checking cable connections
|£100 per hour||
Any process or procedure at client's direction or in accordance with a third party supplier's written instructions not falling within the scope of Remote Hands.
OS installations to published procedures
Changes to OS settings under direction of client
Software installations to published procedures
Logging on to client's servers
Web server admin tasks
|£120 per hour||
Tasks that require investigatory work, such as:
Network or system troubleshooting
Resolving OS or database issues
If you think you’ll need lots of remote hands or have a skills gap within your in-house technical team, we also offer various packages of additional ‘Remote Hands minutes’. These enable you to pre-purchase discounted minutes for the use of ad hoc support from our technical team. Think of it as an insurance policy for IT assistance.