Ad Hoc Technical Support

Because we understand that technical issues can vary from something as simple as hot swapping a hard disc to the detailed investigation of a troublesome firewall, we provide three levels of Ad Hoc Technical Support.

Level of Service Scope of Service
Remote Hands
£80 per hour

Resetting of an operating system

Resetting of hardware

Replacement of components

Installation/removal of hard drive

Provision and installation of patch cables

Checking cable connections

Remote Support

£100 per hour

Any process or procedure at client's direction or in accordance with a third party supplier's written instructions not falling within the scope of Remote Hands.

Examples include:

OS installations to published procedures

Changes to OS settings under direction of client

Software installations to published procedures

Logging on to client's servers

Web server admin tasks

Software updates

Remote Investigation
£120 per hour

Tasks that require investigatory work, such as:

Network or system troubleshooting

Resolving OS or database issues

If you think you’ll need lots of remote hands or have a skills gap within your in-house technical team, we also offer various packages of additional ‘Remote Hands minutes’. These enable you to pre-purchase discounted minutes for the use of ad hoc support from our technical team. Think of it as an insurance policy for IT assistance.