Because we understand that technical issues can vary from something as simple as hot swapping a hard disc to the detailed investigation of a troublesome firewall, we provide three levels of Ad Hoc Technical Support.
This support includes:
This level of support includes any process or procedure at client's direction or in accordance with a third party supplier's written instructions not falling within the scope of Remote Hands.
Examples include:
This is for tasks that require investigatory work, such as:
If you think you’ll need lots of remote hands or have a skills gap within your in-house technical team, we also offer various packages of additional ‘Remote Hands minutes’. These enable you to pre-purchase discounted minutes for the use of ad hoc support from our technical team. Think of it as an insurance policy for IT assistance.
