support-img-1

Support from real experts - trained engineers, not chat bots

At 4D we're proud to be a people-focussed data centre operator, so when you take services with us you'll be provided with:

  • A named account manager
  • Technical advice, even on services you're not using or familiar with
  • Access to our directors and their industry expertise
  • 24/7 on-site technical support, not just security personnel
  • Ticket support which 92% of customers rate as Good or Very Good
  • A remote-access portal with a live feed of status information

The team behind the tickets

Any time you submit a ticket or need help with your IT, you’ll be helped by real people working alongside you in the data centre. Meet our support team leaders

Ash Rance 300 x 300

Ash Rance

Data Centre Facilities Manager

Ash has over 18 years’ industry experience. For the past 10 years he has focussed on ensuring the smooth running of data centre facilities.

Dan Pursey 300 x 300

Dan Pursey

Head of Support

Enthusiastic about IT, Dan has been working within the data centre industry since 2013, acquiring a vast array of skills and experience in various technical and commercial positions.

Pushkal Purja 300 x 300

Pushkal Purja

4D Surrey Support Team Leader

Push has been with 4D over 6 years. He started as a support engineer but is now Surrey’s team leader, responsible for the provisioning of services and mentoring the support team.

Myles McSweeney 300 x 300

Myles McSweeney

4D Gatwick Support Team Leader

After working as a sommelier, Myles moved into the IT sector in 2016 as a First Line Engineer with 4D and the rest is history.
He has a passion for writing code, tinkering with Linux, and passing his knowledge on to staff and clients alike.

We're proud of what our customers say

64% of customers say

that we’re better than other data centres they’re also using (no one rated us worse).

77% of customers say

that their account manager has a Good or Very Good knowledge of their business.

75% of customers say

that our communications are Good or Very Good.

nps-79

We are proud of our Net Promoter Score

Early in 2020 we began asking our customers to rate us from 0-10 on their overall experience with 4D. For companies in the IT Services industry the average NPS score is 65. Our score reflects that 83.5% of customers rate our services at a 9 or a 10 out of 10.

Our customers come from a wide range of industries

"Their support team are second to none."

“From the initial discussion they fully understood our needs and what we want to achieve. ”

Martin Bradburn

PeaSoup

"You have good people!"

“These guys are efficient, effective and reliable – and very pleasant to deal with. ”

Bob Gilchrist

Direct Technical

"A very simple migration"

“Changing data centre could have been extremely disruptive but 4D made it easy for us”

Richard Stubbs

The Network Factory

"4D showed an attention to detail which SIRE could see in the infrastructure."

“When our engineers have been on site, the 4D staff have always been very helpful. This level of support has made a significant difference to our business operations.”

Russell Cook

SIRE

"Everything went really well."

“Thank you very much to the 4D team for all their hard work and help over the weekend. Our relocation would not have been such a success without them.”

Marion Vignau

PRC Architecture & Planning

Learn all about our portal

4D's portal is a reliable one-stop shop for your service and system reports.

Learn More

Advice on submitting tickets

Discover the best way to submit a support ticket for IT help, remote hands or request a fix.

Learn More

Check our service status

Something not as it should be? Get live announcements about our service status.

Learn More

Why you can trust us

trust1

We put customers first

We will always strive to understand your needs and challenges so that we can provide the best possible service.

trust2

We innovate

We constantly work towards bettering what we offer by pushing boundaries, embracing change and learning from mistakes.

trust3

We get it done

We take our responsibility to you seriously. That means being transparent, being reliable, and being tenacious.

trust4

We're a nice bunch

It sounds very simple, but that’s exactly who we are. We’re good people, doing a great job (we get to work in data centres!).

Get in touch to talk with one of our experts on how we can help you.

Compare your IT costs

Get a price comparison between your current setup and our infrastructure services.
We've helped hundreds of organisations like yours cost-effectively keep pace with an ever-changing technology landscape.

Get a quote