We put customers first
We will always strive to understand your needs and challenges so that we can provide the best possible service.
At 4D we're proud to be a people-focussed data centre operator, so when you take services with us you'll be provided with:
Any time you submit a ticket or need help with your IT, you’ll be helped by real people working alongside you in the data centre. Meet our support team leaders
Ash has over 18 years’ industry experience. For the past 10 years he has focussed on ensuring the smooth running of data centre facilities.
Enthusiastic about IT, Dan has been working within the data centre industry since 2013, acquiring a vast array of skills and experience in various technical and commercial positions.
Push has been with 4D over 6 years. He started as a support engineer but is now Surrey’s team leader, responsible for the provisioning of services and mentoring the support team.
After working as a sommelier, Myles moved into the IT sector in 2016 as a First Line Engineer with 4D and the rest is history.
He has a passion for writing code, tinkering with Linux, and passing his knowledge on to staff and clients alike.
that we’re better than other data centres they’re also using (no one rated us worse).
that their account manager has a Good or Very Good knowledge of their business.
that our communications are Good or Very Good.
Early in 2020 we began asking our customers to rate us from 0-10 on their overall experience with 4D. For companies in the IT Services industry the average NPS score is 65. Our score reflects that 83.5% of customers rate our services at a 9 or a 10 out of 10.
“From the initial discussion they fully understood our needs and what we want to achieve. ”
PeaSoup
“These guys are efficient, effective and reliable – and very pleasant to deal with. ”
Direct Technical
“Changing data centre could have been extremely disruptive but 4D made it easy for us”
The Network Factory
“When our engineers have been on site, the 4D staff have always been very helpful. This level of support has made a significant difference to our business operations.”
SIRE
“Thank you very much to the 4D team for all their hard work and help over the weekend. Our relocation would not have been such a success without them.”
PRC Architecture & Planning
4D's portal is a reliable one-stop shop for your service and system reports.
Discover the best way to submit a support ticket for IT help, remote hands or request a fix.
Something not as it should be? Get live announcements about our service status.
We will always strive to understand your needs and challenges so that we can provide the best possible service.
We constantly work towards bettering what we offer by pushing boundaries, embracing change and learning from mistakes.
We take our responsibility to you seriously. That means being transparent, being reliable, and being tenacious.
It sounds very simple, but that’s exactly who we are. We’re good people, doing a great job (we get to work in data centres!).
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Registered Company Name: 4D Data Centres Ltd. Company Registration Number: 04592242.
VAT Registration Number: GB 805 7892 02