Ad Hoc Technical Support

Because we understand that technical issues can vary from something as simple as hot swapping a hard disc to the detailed investigation of a troublesome firewall, we provide three levels of Ad Hoc Technical Support.

Level of Service Scope of Service
Basic
Remote Hands
£80 per hour

Resetting of an operating system

Resetting of hardware

Replacement of components

Installation/removal of hard drive

Provision and installation of patch cables

Checking cable connections

Standard
Remote Support

£100 per hour

Any process or procedure at client's direction or in accordance with a third party supplier's written instructions not falling within the scope of Remote Hands.

Examples include:

OS installations to published procedures

Changes to OS settings under direction of client

Software installations to published procedures

Logging on to client's servers

Web server admin tasks

Software updates

Advanced
Remote Investigation
£120 per hour

Tasks that require investigatory work, such as:

Network or system troubleshooting

Resolving OS or database issues

If you think you’ll need lots of remote hands or have a skills gap within your in-house technical team, we also offer various packages of additional ‘Remote Hands minutes’. These enable you to pre-purchase discounted minutes for the use of ad hoc support from our technical team. Think of it as an insurance policy for IT assistance.